Frequently Asked Questions
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Order
What payment methods are available?
Visa, Mastercard, AMEX, ApplePay and Paypal.
Do you ship internationally?
We ship our jewelry abroad via international tracked mail, with an estimated delivery time of 2 to 8 business days, depending on the destination country.
How can I track my order?
Simply click here: Track my order
What are the delivery times for my order?
Your orders are prepared within 24 to 72 hours, then sent by post by registered letter, for an indicative period of 2 to 4 working days (excluding weekends and public holidays).
The jewelry
How is jewelry made?
The jewelry is handmade and made to order by the designer Amélie in her workshop in Paris.
What materials are used?
The jewelry is made of stainless steel, freshwater pearls and natural semi-precious pearls.
How to maintain your jewelry?
Clean them with a damp cloth or soapy water, avoid chemicals, and protect them from impacts. Learn more
Is your jewelry hypoallergenic?
Our jewelry is made of water-resistant and hypoallergenic stainless steel.
After-sales service
How can I contact customer service?
You can contact us via our chat or our contact page.
How do I return my purchase?
You have 14 days from the date of receipt of your order to return any jewelry that does not suit you.
If one or more pieces of jewelry are not suitable for you, please follow these steps:
- Fill out the return form: Return Form
- Packaging: Carefully pack the jewelry and the return form in sturdy packaging to protect them during transit.
- Shipping: Send the jewelry with tracking to the following address:
For more information: Shipping and Return Policy
What are the deadlines for a refund?
Refund will be made within 10 business days of receipt of your return.