Frequently Asked Questions
Got a question? We already have the answer. Everything you need to know in one place!
Order 📬
What payment methods are available?
Visa, Mastercard, AMEX and Paypal.
Do you ship internationally?
We ship our jewelry abroad by international tracked letter, with an indicative delivery time of 2 to 8 working days, depending on the country of destination.
How can I track my order?
By simply clicking here: Track my order
What are the delivery times for my order?
Your orders are prepared within 24 to 72 hours, then sent by post by registered letter, for an indicative period of 2 to 4 working days (excluding weekends and public holidays).
The jewels 💍
How is jewelry made?
The jewelry is handmade and made to order by the designer Amélie in her workshop in Paris.
What materials are used?
The jewelry is made of stainless steel, freshwater pearls and semi-precious pearls.
How to maintain your jewelry?
Clean them with a damp cloth or soapy water, avoid chemicals and protect them from shocks.
Is your jewelry hypoallergenic?
Our jewelry is made of water-resistant and hypoallergenic stainless steel.
After-sales service 💬
How can I contact customer service?
You can contact us via our chat or our contact page.
How do I return my purchase?
You have 14 days from receipt of your order to return any jewelry that does not suit you.
If one or more pieces of jewelry do not suit you, please follow these steps:
- Complete the return form: Return Form
- Packaging: Carefully pack the jewelry and the return form in sturdy packaging to protect them during transport.
- Shipping: Send the jewelry with tracking to the following address:
For any information: Shipping and return policy
What are the deadlines for a refund?
Refund will be made within 10 business days of receipt of your return.
Any more questions?
Do not hesitate to ask us via chat or by filling out the form on our contact page!